Support Heroes - 24x7 365 Days

Get some help from Stablepoint

Do you require some assistance in regards to technical support or a billing enquiry? No problem, we'd be delighted to assist you. We have various ways for you to get in touch with us right away, our support team are on stand by ready to help you with any questions you may have.

On-demand Support when you require it (24x7)

Telephone Support

If you require assistance with a sales enquiry, technical support or a billing enquiry - please feel free to give us a call today.

  • UK: (+44) 020 8191 9755
  • US: (+1) 58 521-96129

Live Chat

If you require Stablepoint support assistance urgently, please select our live chat widget now to get started and a Stablepoint representative will be with you within a few minutes.

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You can find our Live chat pop up widget on the bottom right side of the page.

Support Tickets

Our clients.stablepoint.com is available for all existing customers, if you have a support request, migration task, billing enquiry or a customer service related question then creating a support ticket is the best form of action. You can also email our support team directly at [email protected]

Stablepoint office locations

London Office

2 Eastbourne Terrace, Paddington, London W2 6LG

Sofia Office

Betahaus, Sofia (next to the Alexander Nevski Cathedral)

Complaints Procedure

At Stablepoint we always try to resolve issues to your satisfaction. Any issues you raise with us will be dealt with professionally, and any feedback taken seriously so that we can improve our services. All contacts to us via email or support ticket will be acknowledged by a person within 12 hours, and where possible we will also attempt to resolve an issue within this same time frame. More complex issues may take slightly longer. For contact by post, we will respond within 5 working days.

If you wish to raise a complaint or escalate an issue where something has not been resolved to your satisfaction, please email [email protected] with the subject 'Complaint'. This will be assigned within our system to a senior member of management who will investigate the issue and report back. If the issue is not resolved to your satisfaction, you can escalate the complaint by writing to the company directors.

Please address the complaint via post to:-

Stablepoint Ltd
2 Eastbourne Terrace
London
W2 6LG

A company director will investigate the issue and let you know the outcome within three working days of you raising the complaint. Please include as much information as possible related to the problems you've encountered as it will enable us to be thorough in our report back to you.

If you are not happy with the outcome of our investigation, the last option is for us to use a third party mediation/arbitration service.

Abuse Handling

To contact us regarding an abuse complaint, including DMCA and legal issues related to any content hosted on our systems then please email [email protected]. Abuse complaints will be acknowledged within three working days.

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