Have you checked our knowledge-base?

Our online knowledge-base contains many common guides and articles.

Phone Support
Phone Support

Call our friendly team of engineers for sales, technical support or billing queries.

UK: 833 444 7912

US: [833 444 7912](tel:833 444 7912)

Live Chat
Live Chat

If you require Stablepoint support assistance urgently, our representatives are here for you 24/7.

Support Tickets
Support Tickets

For advanced support, migration requests or customer service related question, create a support ticket through our client area.

You can also email our support team directly at [email protected].

Non-standard contact requests

Report Abuse

To contact us regarding an abuse complaint, including DMCA and legal issues related to any content hosted on our systems then please email [email protected]. Abuse complaints will be acknowledged within three working days.

Formal Complaints

If you wish to raise a complaint or escalate an issue where something has not been resolved to your satisfaction, please email [email protected] with the subject 'Complaint'. This will be assigned within our system to a senior member of management who will investigate the issue and report back. If the issue is not resolved to your satisfaction, you can escalate the complaint by writing to the company directors. Please address the complaint via post to: Stablepoint Limited, 5 Sydney Street, London, SW3 6PU.

A company director will investigate the issue and let you know the outcome within three working days of you raising the complaint. Please include as much information as possible related to the problems you've encountered as it will enable us to be thorough in our report back to you.

If you are not happy with the outcome of our investigation, the last option is for us to use a third party mediation/arbitration service.

Post

You can send letters and documents to the following address:

Stablepoint Limited 5 Sydney Street Chelsea SW3 6PU

We do not accept visitors at this address.