24/7 technical support & sales
Do you require some assistance in regards to technical support or a billing enquiry? No problem, we'd be delighted to assist you. We have various ways for you to get in touch with us right away, our support team are on stand by ready to help you with any questions you may have.
Have you checked our knowledgebase?
Our online knowledgebase contains many common guides and articles.
Phone support
Call our friendly team of engineers for sales, technical support or billing queries.
UK: 020-3095-4270
US: +1 518-250-6256
Live chat
If you require Stablepoint support assistance urgently, our representatives are here for you 24/7.
Support tickets
For advanced support, migration requests or customer service related question, create a support ticket through our client area.
You can also email our support team directly at [email protected].
Our ethos
Always available. Always happy to help.
Our technical support and sales teams are reachable instantly, night and day. We have three offices in different timezones to ensure you are getting excellent service at all times.
Any issues you raise with us will be dealt with professionally, and any feedback taken seriously so that we can improve our services. All contacts to us via email or support ticket will be acknowledged by a person within 12 hours, and where possible we will also attempt to resolve an issue within this same time frame. More complex issues may take slightly longer. For contact by post, we will respond within 5 working days.
You will always get a near-instant response on live-chat and phones, and for more complicated issues we usually look into new support tickets within a few minutes.
Non-standard contact requests
Formal complaints
If you wish to raise a complaint or escalate an issue where something has not been resolved to your satisfaction, please email [email protected] with the subject 'Complaint'. This will be assigned within our system to a senior member of management who will investigate the issue and report back. If the issue is not resolved to your satisfaction, you can escalate the complaint by writing to the company directors. Please address the complaint via post to: Stablepoint Limited, 5 Sydney Street, London, SW3 6PU.
A company director will investigate the issue and let you know the outcome within three working days of you raising the complaint. Please include as much information as possible related to the problems you've encountered as it will enable us to be thorough in our report back to you.
If you are not happy with the outcome of our investigation, the last option is for us to use a third party mediation/arbitration service.
Post
You can send letters and documents to the following address:
Stablepoint Limited 87 North Rd Poole BH14 0LT
We do not accept visitors at this address.
Available round-the-clock
24/7 expert technical support
We are an honest, independent hosting provider. We want all of our customers to be happy, and to host with us because they want to. That's why we'll never tie you into a contract, and we'll never upsell you something you do not need.
Welcome all {{ brandName }} customers
Stablepoint welcomes {{ brandName }} customers - We are delighted to welcome {{ brandName }} customers to the Stablepoint family. All products and prices remain the same. You can log into your new client area at clients.stablepoint.com. Read more on our Stablepoint blog.
Client Area