Managed Dedicated Servers for Cloud Hosting

Yes. It is straightforward to upgrade and or downgrade. Please just let our support team know, or request the upgrade through the system.

For upgrades, we will pro rata charge you the cost for the upgrade until the end of your current billing term.

For downgrades, we can downgrade you at the end of your term. We do not pro rata credit back for downgrades part way through your billing cycle.

You can create as many mailboxes as you wish. The sending limit can be set to up to 1000 emails per hour per cPanel account. If you need to send more than this please let us know and we can review but bear in mind we're not a bulk email provider. For those purposes, Mailchimp or Campaign Monitor will be better suited. Please note that sending unsolicited mail or spam is completely prohibited and will result in account suspension.

We can currently deploy to over 80 different global locations. We partner with various infrastructure providers to offer a large variety of locations all with great connectivity.

Rather than operate our own datacentres we decided to leverage the power of cloud providers who invest billions of dollars in their networks. That lets us focus on the software stack and the quality of our hosting and support.

Everything we offer for resellers at Stablepoint is completely whitelabel. That means there is never any mention or reference to Stablepoint within yours or your clients' control panels.

Both our Business Hosting and our Reseller Hosting can be used as a reseller, with individual cPanel accounts provided to clients. A fully featured API lets you integrate custom or off-the-shelf billing software to automatically provision hosting packages.

In addition, even though our nameservers are fully whitelabel, we also provide custom branded nameservers for free - so you can have ns1.yourcompany.com and ns2.yourcompany.com for your clients to use.

Every domain and subdomain pointed to a Stablepoint server will automatically be provisioned with an SSL certificate covering the website. Once a domain points to us, our automation runs within the hour and assigns an SSL certificate to the website. There is nothing you need to do, the process is fully automatic. Things that can stop or interfere with this process though are - if your DNS doesn't point to our nameservers, or, if you're using a firewall service like Cloudflare. If you need any assistance with the free automatic SSL service, just get in touch via our support channels.

We do not offer any paid certificates through our services, however, you are free to purchase a certificate elsewhere and install it on your hosting with us. There is no additional charge from Stablepoint for this.

Stablepoint is a 24/7 company which means we can offer true round-the-clock support on live chat, tickets and by telephone.

Our teams operate in multiple locations around the world (London, Sofia, Bali) which gives us full coverage across 24 hours of the day. None of our staff need to work night shifts -- you will be speaking to a support engineer who is wide awake and excited to help!

As part of our software stack we have included an application installer (Softaculous Apps Installer) which integrates directly into the cPanel dashboard. If you are using the default cPanel dashboard layout you can find a list of the most popular software installations by scrolling to the Softaculous Apps Installer tab.

Simply click on the WordPress icon and follow the installer steps to deploy it under your chosen domain name.

We can provide a hosting environment that will pass a PCI compliance scan, which involves making sure that certain services are disabled or altered to work in a slightly different way. Please bear in mind, however, that PCI compliance is not just a case of passing a scan and encompasses multiple aspects of your organisation and how you handle cardholder data. Generally speaking, it is safest to handle the bare minimum of card holder data, and to offload the processing of any cards to Paypal, Stripe and other payment providers.

As long as your content is legal under UK and US law (as well as the jurisdiction where you choose your web hosting) we will not restrict content.

Our services are designed for hosting websites and email only.

Specifically, you cannot use our hosting for:

We specifically do not allow

• video "tube" sites (adult or otherwise)
• file or cloud backup services
• cryptography miners
• file sharing
• any directories of copyrighted content

Feel free to raise a live chat with one of our representatives if you are unsure and we can happily assist.

Yes. We have a dedicated migrations team who will move your websites from your existing provider to Stablepoint.

We would need access to your old hosting provider.

Once you have placed an order for the hosting, please open a migration ticket in our client area.

If your current web hosting provider uses cPanel, we can take a cPanel backup of your old account and copy it over to our servers.

This preserves the exact file structure and website content, as well as email accounts and email account passwords.

Once we have restored a backup, the domain(s) can just be pointed to our hosting.

If you have a WHM account elsewhere we can migrate cPanel accounts in bulk, and if you have root access to the old server it is extremely straightforward.

We can usually start straight away, however if there is a larger volume of requests or your previous host has a very slow server, it may take some time. If you need a migration done at a specific time please schedule it with us at least 24h before.

Yes, we can migrate email accounts. If your current host uses cPanel we can take an automated backup and restore that as is. Email account passwords will remain the same and we do not need to know them.

If you use a proprietary control panel we can migrate emails using an IMAP sync. It is similar to creating two mailboxes in a mail client and dragging them (but automatic). For this method we will need to know a list of email accounts and passwords. Alternatively, we also give you access to do these mail migrations yourself.

Whilst we provide free SSL certificates for all sites hosted with us, we can if you wish install a certificate you have purchased or obtained elsewhere (for example, if it's a specific certificate that you would like to install) we can assist with this process. We can generate a new key and CSR for you to provide to your SSL provider - we'll just need to know the domain(s) you need this for. Please raise a support ticket for further information on installing an external SSL certificate.

Stablepoint is fully compatible with Cloudflare. Cloudflare is a globally hosted caching and security platform - it sits in front of your website, a bit like a firewall and routes requests through to your hosting with us, whilst filtering potentially dangerous requests and denial of service attacks. We provide the Cloudflare plugin for cPanel where you can login and directly manage your domains/sites that you have in their system.

Once the migration is completed, we'll let you know it's time to switch over the nameservers. If the domain is transferred to us, we can change them for you. Once you're happy that everything has been transferred over and the site is working OK, you can then cancel your service with your old provider. You'll now be fully live with Stablepoint!

No. We provide a fully managed service with centralised automation. If you want to sysadmin your own server we suggest you go directly to a Cloud provider such as Digital Ocean or AWS.

We use the industry leading cPanel control panel with all of our hosting solutions.

Our system administrators monitor our servers 24 hours a day, seven days a week. This includes network statistics such as ping, as well many other metrics such as CPU load and memory consumption and will highlight to our team immediately if there are any issues apparent. We do not monitor your website directly, so for this purpose you could use a service like Uptime Robot. This will highlight anything that our server level monitoring might not pick up - such as a plugin issue on your site for example.

Through CloudLinux we provide patched versions of historic PHP versions, and also the latest stable versions. This means you can run everything from PHP 5.2 to PHP 8.

To change the PHP version on your account, log-in to cPanel and click 'PHP versions' from there, you can select an available version from the drop down list.

Yes - by default SSH access is available. Note that when you create your own packages you will need to enable it for your plans as well if you'd like to provide it for your customers.

The cPanel username and password can be used for SSH. We use the default port 22.

Yes, Stablepoint backs up all of the files and databases under your account twice daily, and stores those for 30 days. So at any point in time, there are a vast number of restore points to choose from. This service is included for free on all hosting packages. On very rare occasions, some backups are delayed or unable to run so it is always advisable to take a backup or check that a backup is available prior to making any big changes to your site.

Yes, our servers come with NodeJS and Python installed, you can create and manage applications from each individual cPanel account. We run NodeJS/Python via mod_passenger, so your application has to be compatible with this method of running to work on our cPanel hosting.

Stablepoint servers run the cPanel/WHM control panel running on CloudLinux operating system. CloudLinux provides a number of improvements over other Linux operating systems, especially when it comes to a shared web hosting environment. Not least of these is security and isolation where each user is isolated to their own virtual file system. We also utilise Litespeed web server, which is a drop-in replacement for open source Apache. Litespeed provides a number of performance and caching improvements over Apache. JetBackup is provided as an easy interface for managing and restoring backups - either granularly or, if required you can restore your whole website back to a specific point in time in the last 30 days.

Yes, we do.

Our Web Hosting and Reseller Hosting plans come with a 30-day money back guarantee. Our dedicated servers come with a 7 day moneyback guarantee.

Please note that conditions do apply. One individual, company, or related set of entities, can only use our money back guarantee once. To prevent fraud, we may also refuse any future service if we feel the money-back guarantee is claimed in bad faith.

We accept credit or debit card, PayPal, bank transfer, and Direct Debit. First payment must be made by credit or debit card, PayPal or bank transfer.