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Migration Process

Posted 29th April, 2019

Stablepoint offers a free migration service with all of our hosting packages. This means we can move your site with minimal or even zero downtime - all that we need from you are your existing hosting log-in details so that we can get access to your files and database(s). To start the process, firstly raise a support ticket and let us know the site you'd like migrated and the details for how we can log-in to your old host. Migrations can take a couple of days, depending on the size and complexity of the site and how quickly we can transfer everything. We will keep you updated on the progress of the migration through the support ticket system. There'll also be an opportunity to test the site prior to changing the nameservers over by updating your hosts file.

Certain migrations are easier than others - if you are with another provider that uses cPanel we can move everything including your site files, databases, emails and everything under the existing account in one move. We would generate a full cPanel backup file and then import that over to your hosting with us - this will overwrite anything you've already uploaded with us with your old hosting files as part of the process.

To do this, we will need your existing hosts' cPanel login details, and it is also important that your host allows you to create your own cPanel account backups (unfortunately some hosts disable this). If you have any questions about this, please let us know beforehand and we can check that the full backup can be created successfully.

If your provider doesn't use cPanel, we will manually copy your site files using FTP (or SSH, if it is available) and download a copy of your database(s). Unfortunately, we cannot yet move email accounts from a provider not using cPanel, but, you can recreate these in your cPanel with us once the migration is complete. We are also working on a Mail Migration tool, which is current in beta mode here: https://clients.stablepoint.com/migrations/mail (you'll need to create the new mailboxes in cPanel first before using this tool).

Once the migration is completed, you'll need to update the nameservers on the domain to point to:-

  • ns1.stablepoint.com

  • ns2.stablepoint.com

  • ns3.stablepoint.com

  • ns4.stablepoint.com

Once the nameservers are updated, this will point your domain name to the newly migrated website at Stablepoint.